Refund policy
Return & Refund Policy
Last updated: July 6, 2026
1. Our Return Policy We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.
2. Eligibility To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase
Items that are damaged due to misuse, or that are marked as final sale, are not eligible for return.
3. EU Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. To exercise this right, contact us before the 14-day period expires.
4. How to Request a Return Contact us through our website at www.motionzone.store with your order number and reason for return. We will respond within 2 business days with instructions.
5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
6. Late or Missing Refunds If you haven't received your refund after 10 business days, first check with your bank. If the issue persists, contact us and we'll investigate.
7. Exchanges We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us with photos of the damaged item.
8. Shipping Costs for Returns Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Original shipping fees are non-refundable.
9. Contact For all return and refund inquiries, please reach out via www.motionzone.store.